Last update: 01.04.2005.
These Terms & Conditions enter into force on 01.01.2025.
By consigning an order to the consignment address we have delivered to you as yours, you agree to pay for the published cost of freight your product from Miami or another origin to Panama. We do not accept returns for cargo that was already shipped from Miami to or Panama and that incurred costs for Tramex Box. In the event that Tramex Box makes a charge that does not correspond to the volume of your cargo according to the published tariff, Tramex Box will refund the difference to the customer.
We reserve the right to charge an additional fee for oversized or exceptionally heavy shipments (over 40 lbs).
In no event shall we be liable for any damages, whether direct, incidental, special or consequential in excess of the declared value for carriage (including, but not limited to, loss of income or profits), whether or not we have been aware that there was a possibility of incurring such damages unless they were caused by our willful misconduct or proven gross negligence. We will not be liable for loss, damage, or delay caused by events beyond our control, including, but not limited to, acts of God, air hazards, weather conditions, mechanical delays, acts of public enemies, wars, strikes, civil commotions, acts of terrorism, or acts or omissions of authorities (including all officials of state regulatory entities) with actual or apparent authority.
All packages must be reviewed before signing the acknowledgment of receipt of the package. In order to process a claim for merchandise that presents obvious transport damage, lost merchandise or proven missing merchandise, the customer who owns the account must sign a letter of claim, deliver the merchandise immediately, if the delivery was made at a branch, and provide the invoice for the branch. If the delivery was made to the home, the customer has up to 48 hours to notify of the claim. Tramex Box can take 7-21 business days to respond to the claim depending on the type of claim. Claims are not allowed after the designated time to receive it.
Tramex Box is a freight forwarder, as such will not be liable for any damage or malfunction due to manufacturing defects of the goods. The customer must contact their supplier directly to file claims of this nature.
The Customer must notify or alert in advance of the arrival of fragile packages for due inspection in Miami. We are not responsible for damage to boxes that are fragile items and that are not specifically detailed that it is fragile in the same box or that the tracking number has not been pre-alerted or notified in advance.
⦁ Weapons, ammunition and their accessories (real or toy)
⦁ Explosive products
⦁ Psychotropic substances and drug paraphernalia
⦁ Gasoline, poison or other dangerous product
⦁ Cash or certificates of value (checks)
⦁ Live animals
⦁ Jewellery and precious metals
⦁ Animal skins
⦁ Seeds
⦁ Matches and lighters
⦁ Electric cigarettes and their accessories
⦁ Cigarettes with or without nicotine
⦁ Tobaccos
⦁ Products whose operation uses expulsion or propulsion gas
⦁ Dietary supplements whose composition includes the active element known as 1,3-Dimethylamylamine (DMAA) or other equivalent chemical names, for example: Geranium extract, Methylhexanamine, Methylhexanamine, etc. The import of counterfeit goods and replicas is prohibited. These goods will be confiscated by the National Customs Authority.
HAZMAT is a cargo considered dangerous because it can explode, boil or cause damage when transported. It must travel with special regulations by air or sea and in turn must be positioned in a special area of the plane or ship that moves it. For these reasons, its handling generates additional charges and its estimated transit time is 15 business days. The HAZMAT load list includes:
⦁ Perfumes
⦁ Nail polishes
⦁ Car shock absorbers
⦁ Airbags (car airbags)
⦁ Seat belts
⦁ Compressors
⦁ Aerosol deodorants
⦁ Aerosol products
⦁ Substances that work under pressure or exhaust gas
⦁ Mouthwash
⦁ Products whose lithium battery exceeds IATA’s permitted standards must be shipped as HAZMAT cargo. Our Miami warehouse reserves the right to classify merchandise as HAZMAT or restricted for shipment. If this is the case, the customer will be notified via whatsapp and email.
Services are only available to people who have the legal capacity to contract. Persons who do not have such capacity and minors may not purchase the Offers. The acts that they perform on the site will be the responsibility of their parents, guardians, guardians or curators. Therefore, they will be considered to have been carried out by them in the exercise of the legal representation they have.
These “Terms and Conditions” shall be construed and enforced in accordance with the laws of the place where the order or order was placed. Users submit to the jurisdiction of the courts of the place where the order or order was made for the purpose of resolving any doubt, difficulty or controversy related to all or part of the “Terms and Conditions”.
If you have any questions or suggestions regarding the “Terms and Conditions” or “Privacy Policy” please contact Tramex Box via the contact e-mail found in the contact section.
Any merchandise and/or correspondence that has not been claimed by the customer after being contacted by Tramex Box staff via email or phone call will be considered in this category.
Tramex Box reserves the right to dispose of parcels and mail that have not been removed from its premises within a period of two (2) months. In the case of packages that remain in the airport hold, due to lack of information on the part of the customer, documentation, paperwork or any other inconsistency, they will be considered after two (2) months of their entry into Panama, as abandoned merchandise and may be delivered to the National Customs Authority or Tramex Box and all those packages in the possession of the National Customs Authority. that have been retained due to lack of documentation, paperwork or any other inconsistency shall be decreed abandoned after twenty (20) working days have elapsed, in accordance with the REGULATIONS OF THE CENTRAL AMERICAN UNIFORM CUSTOMS CODE (RECAUCA), Articles 283 and 604. In the case of packages that remain in the Miami warehouses, due to lack of information on the part of the customer, documentation, paperwork or any other inconsistency, they will be considered after three (3) months of their entry into the Miami warehouse, as abandoned merchandise. After this period, claims for abandoned packages are not accepted.
Tramex Box reserves the right to credit the transport charges and taxes, or value of the goods, applied to goods declared abandoned by the customer or the competent authority.
The Customer hereby authorises us, at our option or at the request of the governmental authorities, to open and inspect the goods or documents by us or by such authorities at any time which in our opinion or that of the authorities may be considered dangerous or suspicious. This inspection can be before and/or after boarding. With this, Tramex Box will carry out all the operational activities of the trade in a safe and responsible manner, thus avoiding illicit activities such as drug trafficking, money laundering, bribery and corruption practices, intellectual property, biosecurity, terrorism, and others.
The Client expressly authorizes Tramex Box to collect, store, record, organize, elaborate, select, extract, confront, interconnect, associate, dissociate, communicate, assign, exchange, transfer, transmit or delete their personal data. The Client also expressly authorizes Tramex Box to process their personal data with their lawyers, auditors or accountants and any supplier, who requires detailed personal data from the Client to handle notifications and deliveries of these, and to Tramex Box’s subsidiaries as well as their collaborators. All of the above-mentioned persons will handle the Client’s personal data with due diligence and under strict confidentiality in compliance with applicable laws, the rules on Personal Data Protection and according to our privacy policies.
